Answers before your first visit — and beyond.
Find quick answers about appointments, insurance, locations, what to expect, specialty services, and how physical therapy works at OnePoint.
Still have a question?
Our team can help route you to the right person.
New patients:
404-600-4627, option 1
General questions:
contact@onepointpt.com
Find the answer you need.
Scheduling and getting started.
How do I schedule a new-patient appointment?
Call 404-600-4627 and select option 1, or submit the appointment-request form on the New Patients page. Our team will help coordinate the appropriate clinic, clinician, and appointment time.
Can I book online?
Not currently. Appointments are requested by phone or through the website request form, and our team follows up to finalize scheduling.
How do I know which therapist I should see?
You do not need to choose on your own. Tell our new-patient team what you are seeking care for, your preferred clinic, and your scheduling needs, and we can help match you with an appropriate clinician.
What if I am already a OnePoint patient?
You can call the main number and choose the option for your clinic: option 2 for Virginia-Highland or option 3 for Edgewood/Candler Park.
What to expect.
What happens during the first appointment?
Your therapist will review your history and goals, evaluate relevant mobility, strength, movement, and function, explain the findings, and begin developing your plan of care. Treatment may also begin during the first visit when appropriate.
What should I bring?
Bring a photo ID, insurance information, any relevant physician or referral information, and post-operative instructions or restrictions if applicable. Comfortable clothing that allows movement is also helpful.
What should I wear?
Wear comfortable clothing that allows your therapist to evaluate and move the body region being treated. Athletic clothing is usually a good choice.
Should I bring imaging or medical records?
If you have relevant records or imaging reports available, they can be helpful, especially after surgery or when another provider has given specific restrictions. You do not need to delay scheduling simply because you do not have them in hand.
Coverage and benefits.
Which insurance plans does OnePoint work with?
OnePoint currently works with Aetna, Ambetter, Amerigroup, Anthem/Blue Cross Blue Shield, Cigna, Georgia Medicaid for patients under 21, Medicare, Medicare Advantage plans, MultiPlan/PHCS, Peach State Health Plan, Tricare, and Workers’ Compensation.
Can you tell me exactly what each visit will cost?
We can help estimate your responsibility based on the insurance information available to us, but the final amount depends on how your plan processes the claim, your deductible, copay or coinsurance, and other plan rules.
Does being listed as an accepted insurer mean every plan is in network?
Not necessarily. Insurance companies may offer multiple products and networks. Our team can review your specific plan, and you can also confirm network status directly with your insurer.
Where can I find more insurance information?
Visit our dedicated Insurance page for the current plan list, common insurance terms, and benefit-verification information.
Choosing a clinic.
Where are the clinics located?
Virginia-Highland is at 867 Greenwood Ave NE, Atlanta, GA 30306. Edgewood/Candler Park is at 1328 DeKalb Ave NE, Atlanta, GA 30307.
What are your hours?
Both clinics are open Monday–Thursday from 7:00 AM–6:30 PM and Friday from 7:00 AM–3:00 PM. Both are closed Saturday and Sunday.
Where do I park?
At Virginia-Highland, street parking is available; please do not block driveways or fire hydrants. At Edgewood/Candler Park, parking is available in the front, side, or back of the building.
Which clinic should I choose?
Orthopedic and sports rehabilitation are available at both clinics. Pediatrics and pelvic health are offered only at Edgewood/Candler Park. Testing technology also differs by location, and our new-patient team can help determine the best fit.
Programs beyond general orthopedics.
Where is pediatric physical therapy offered?
Pediatric physical therapy is offered at the Edgewood/Candler Park location.
Where is pelvic health physical therapy offered?
Pelvic health physical therapy is offered at Edgewood/Candler Park.
Do you treat vestibular conditions?
Yes. OnePoint provides vestibular rehabilitation for dizziness, vertigo, balance problems, and related conditions. Our vestibular clinicians are based at Edgewood/Candler Park.
How rehabilitation works at OnePoint.
Do you use manual therapy?
Yes, when clinically appropriate. Hands-on care may include joint mobilization, spinal manipulation, soft-tissue techniques, and other approaches, but it is typically paired with exercise, strengthening, education, and active rehabilitation.
Do you offer dry needling?
Yes. Several OnePoint clinicians have advanced dry-needling training. Dry needling is used when clinically appropriate as one component of a broader physical therapy plan.
Do you use blood flow restriction training?
Yes. Suji BFR is available at both OnePoint locations and may be incorporated when clinically appropriate.
What technology do you use?
Edgewood/Candler Park has VALD testing equipment and an AlterG Anti-Gravity Treadmill. Virginia-Highland has Kinvent force plates and dynamometers. Both locations have Suji BFR.
Returning to higher-level activity.
Do you treat athletes?
Yes. We work with youth, high-school, collegiate, recreational, and competitive adult athletes across a wide range of sports and activity levels.
Do you provide ACL rehabilitation?
Yes. ACL rehabilitation is available at both clinics and can progress from early post-operative care through strength, running, jumping, change of direction, sport-specific work, and return-to-sport testing.
Do you do return-to-sport testing?
Yes. Objective strength and performance testing can be incorporated into later-stage rehabilitation. VALD equipment is available at Edgewood/Candler Park and Kinvent force testing is available at Virginia-Highland.
Can you help me return to running?
Yes. Return-to-running progression can be incorporated when appropriate based on strength, symptoms, healing, movement quality, and the demands of your goals.
Who to call.
How do I reach the billing department?
Call 404-600-4627 and select option 5.
How do I reach the office manager?
Call 404-600-4627 and select option 4.
How do I speak directly with a clinic?
Select option 2 for Virginia-Highland or option 3 for Edgewood/Candler Park.
Which email address should I use?
Use newpatient@onepointpt.com for appointment requests. Use contact@onepointpt.com for general, insurance, or other non-appointment questions.
Our team can help.
If you are not sure which service, clinic, or clinician is right for you, start with the new-patient team and we will help direct you.